How to Update a PS4 and Troubleshoot It If Something Goes Wrong

Your PlayStation console is much like a computer in the way that it functions. In order to keep it and its programs running properly, it will require constant maintenance from the Sony team. This means that several updates are released a year to help optimize your console’s performance and give you access to the latest available features. While this can be exciting for most people, a number of update types and the issues they can have can quickly weave a web of confusion for returning or new users. The information contained below is here to help you understand and give you solutions to some of the most common issues you will run into while performing an update.

Understand What’s Updating

Updating your console may seem like a hassle at times, but in reality, it is vital to keep your system up-to-date with the newest hardware. There are several different types of updates that will affect your PlayStation 4. Some are smaller or simple bug fixes while others will add or take away features that are no longer needed. A lot of the time you may not even be able to access all of your online features if an update has not completed. First off, we need to help you understand the different type of updates your PS4 will be downloading while connected to the internet.

Game updates are probably the most common type of update you will see pop up in your notifications block. Games are constantly being patched to update performance issues and remove bugs. If you play games like Destiny or Overwatch, you will often see an update to patch in all-new content to the game. These updates can range from a few hundred megabytes to several gigabytes worth of data. In the case that an update is downloaded while the PS4 is in standby mode, it should pop up upon full load up of your system dashboard to notify you. If you may have missed the update, most games have version info in the corner of the title screen. If the update doesn’t automatically download, you simply can start the game and be prompted to start the patch download. Always check the size of downloads and the storage space currently available on your system to avoid one of the most common download issues of insufficient space.

System updates are a little rarer than game updates and usually have new features packed in for your PS4. You will have to perform a system update to the current version to be able to use Sony’s online services. Generally, if you have not updated and turn your PS4 on you will be prompted about the newest patch. All you have to do is simply confirm for your PS4 to update to the latest version to get the ball rolling again. If you are having trouble with downloading the update, you can now use a USB drive to install future downloads to your home system manually. System updates will never erase any saved data or downloaded content, so those of you lucky enough to have P.T. don’t need to worry yourself about upgrading your firmware.

Application update frequency will depend on the amount of apps you decide to install on your system. Most of these updates will add in features previously missing or improve the dashboard for the apps. Without updating, the services will be rendered completely useless, so be sure to keep an eye on all your additional add-ons. Like everything else, you will be notified if an update has happened while you are away and you can check the app info to see what version you are currently using. In most cases, updates should go smoothly but if you have a constant error loading the app or installing the update, then delete the program and re-download it from the PlayStation Store.

Additional Help and Tips

If your update seems to cut off in the middle of the download, check your router. You may need to reset your internet connection or try later when multiple people aren’t using the WiFi as well. If a reset fails, try connecting your console via an ethernet cable to give a direct connection to the internet. Be sure to check other devices to see if there are any issues connecting or a lag in the download. If this doesn’t work, try manually going into your system settings to re-input your connection info. Sometimes all you need is a restart to get things running smoothly again.

In the case of hard disk space being an issue, you have a few options. First off, you can simply delete games and applications by accessing your library and hit the options button to select delete. This will simply uninstall the game and will leave your save data. Some games can easily take up over 50+ GBs of installed space and can easily be downloaded at any time from the PlayStation Store. If you want to keep all of the data on your system, consider purchasing an external hard drive or a USB flash drive. Most 2TB hard drives (approximately 2,000 GBs) can cost around $80 USD. These only need to be plugged in to increase the storage of your console!

Sony Support is one of the most useful tools you can have at your disposal while having any difficulties with your system. When you have tried clearing hard disk space, resetting your network connection, and even reinstalling your apps, this is where you should head. The team will help assist you and try to figure out whether you are having a hardware malfunction or a simple software issue. In the case of more serious issues, they can even set up for your console to be taken in and serviced by the Sony team. To reach them simply call 1-800-345-7669 between 8 AM to 8 PM Pacific time on Monday through Friday or 7 AM to 6 PM on Saturdays.

Additionally, never unplug or power off your console during a download. Interrupting downloads especially a system update can cause damage to your system. If you think you may have a power outage or a strong storm, wait til it passes to begin any big downloads.

Jessica has been working with the gaming industry for about two years now. She enjoys playing quirky Japanese games and learning about the newest trivia in the industry. When not working with games you may find her chilling with her naked cat Prince Noko... he's pretty cool we guess.
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